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Top 10 Tips & Questions for Interview

Tips And Ideas :- In this post, you will get Top 10 Tips & Questions for Interview which will help you crack your interview at any level. Some general questions and answer have been included in this post which will given you an idea how questions are asked and how you should answer all these questions without fail.

1. Tell me about yourself.

This question is usually the opening ice-breaker. Take this time to highlight your accomplishments, strengths and previous job experience, while also mapping them to some of the specific desired qualifications outlined in the job description. Be professional, but also show some personality. Beyond your experience and skills, interviewers are also trying to determine if you’ll be a good cultural fit.

2. Why did you leave your last job? Honesty is definitely the best policy here, but avoid disparaging your former employer. Some great responses could be

Sample: I wanted a new opportunity where I could learn new things and grow my career, but also where could work more directly with people. I wanted to find something more challenging where I could perfect and develop new skills.

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Top 10 Tips & Questions for Interview

3. Why do you want to work for our company? Interviewers want to understand your career intentions, as well as know if you’ve done your company research. Share something you’ve learned about the company’s mission, values or reputation, and tell interviewers why it’s important to you.

Your response could sound something like this: During my research, discovered that your company really values training and ongoing learning for your employees, and as someone who loves to learn new things and be challenged, this is important to me.

4. What are your strengths and weaknesses? Once again, match your strengths to the preferred skills and qualifications in the job description to reinforce that you’re a strong candidate. When it comes to weaknesses, look for ways to turn them into strengths.

For example, you might say: – One of my greatest strengths is my ability to learn fast on the job and teach myself different skillsets. And while I don’t have much experience in customer service, think my ability to learn will help me overcome that obstacle quickly. For more ideas on the skills you should highlight, check out the seven skills we believe every call center agent should have.

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Top 10 Tips & Questions for Interview

5. What questions do you have for us?

This question not only gives you the opportunity to learn more about the position and the company, but also the ability to promote your skills and desire to become a part of the team. Compile a few questions while doing your company research. Some questions you may want to ask, as well as some potential follow up responses, are: – What would a typical day look like for me? Response: I’ve been exposed to both structured and unstructured work environments, so I feel like I can easily adapt to this kind of work day.

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How many people would be on my team?

Response: I’ve been a part of both small and large teams, so this seems like something that is right up my alley.

What does your timeline for hiring someone look like? Response: That sounds great. I’m available to start in two weeks.

6. What’s your idea of a call center? If you have no previous call center experience, interviewers will use this question to gauge your familiarity with the call center environment. Use this opportunity to not only highlight the actual function of a call center, but also the role call center agents play in providing quality customer service. You should also pay special attention to what kind of call center you are applying for. Inbound call centers field the customer calls placed towards a business and your time will be spent addressing customer questions and concerns. Whereas in outbound call centers, you will be responsible for dialing customers and prospects to collect survey responses, schedule sales demonstrations, perform telemarketing, and more.

For example, if you’re applying for a customer service call center position,

Your answer might be: – To me, a customer service call center is the frontline of all customer interactions. It’s the job of call center agents to listen and understand customer concerns while also providing helpful information. At the end of the day, customer service call centers need to create satisfied customers with every call.

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7. Why do you want to work in a call center? Illustrate your knowledge of a call center’s atmosphere and the unique demands you’ll face in the position. For example,

You could say: – I’m excited to work in a fast-paced environment that will challenge me to use all of my skills to solve problems and improve the customer experience. I love flexing my communication skills and interacting with customers. To learn a bit more about what it’s like to work at a call center, read our answers to the six most common questions job seekers have about working in a call center.

8. What is your idea of quality customer service?

Interviewers want to know what you think quality customer service is and how you would deliver it.

Your response could sound something like this: – My idea of quality customer service is being able to provide customers with friendly, professional service that not only solves their problems or answers their questions, but also leaves them feeling satisfied with the service they received.

Top 10 Tips & Questions for Interview

9. How would you handle a call from an angry customer?

Angry customer calls are a reality for any call center. Tell interviewers the steps you would take to de-escalate the situation and solve the problem. Be detailed in your response and emphasize that staying calm and empathetic during the call will be key to coming up with a solution the customer will be happy with.

For example, you might answer: – I think the first step is to stay calm and express to the customer that you understand them. I think it’s also important to remember that it isn’t personal, and the best way to de-escalate the situation is to work towards a solution.

For example, you might answer: – I think the first step is to stay calm and express to the customer that you understand them. think it’s also important to remember that it isn’t personal, and the best way to de-escalate the situation is to work towards a solution.

10. Are you able to work with multiple phone lines?

If you have previous call center experience, answering yes to this question should be easy. In addition, tell interviewers how many calls you handled during a typical day. For those without previous experience, highlight other positions that required multi-tasking skills.

A response might be: – While I haven’t worked in a call center previously, have juggled customer service while was working in retail. Handling multiple customer returns each day involved a lot of multitasking with our inventory system, communicating with the customer.

Conclusion :- I hope these ten questions will help you all how the questions are asked in the interview and you will be able to answer at one go, if you are ever asked in your interview.